Wednesday, February 11, 2009

Conflict Resolution

One method of conflict resolution is to keep in mind the emotions of all parties in the conflict. Emotions are one of the major underlying causes of conflict, such as a bully's feelings of insecurity causing them to lash out against others. When emotions are considered, conflicts are more likely to be resolved.

To increase the chances of resolving the conflict, both parties should maintain direct and honest communication. Neither party should consider themselves superior, because they then believe they do not need to compromise with the other group. The main principle of the resolution should be for both groups to get something out of the resolution.

The basic steps are as follows: A) you should seek to understand the view of the other side of the conflict. You should make sure you understand that they really do want to end the conflict. You should make sure to maintain good communication skills, such as paraphrasing. You should try to figue out what you can give the other party to make them happy. B) Make sure the other party understands you. Seek to show your view of the conflict, while still trying to respect theirs. C) Work together to try to come to a compromise. Brainstorm with the other party to come up with a plan while witholding your judgement of the plan. Make sure both groups are okay with the plan, and remember to choose the resolution that will make both groups the most happy. While discussing possible resolutions, the least powerful member should act as a moderator, so neither group is more powerful.

It is possible that this method could actually be successful, such as if it was a bullying situation. The person being bullied should try to understand why the buly is the way he is, and should also explain to the bully why the action bothers him. The two would them try to find an agreement, such as the bully would leave the other person alone if they would help the bully with their problem.

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